SHIPPING POLICY
TURNAROUND TIME
The majority of orders containing items listed as “In Stock” will ship within 24-48 hours on the following business days. Orders requiring additional verification (security concerns, incorrect information, etc.) or additional processing like large pieces may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders daily to ensure your order ships as soon as possible. Orders with special wheel fitments may require additional processing times.
TRANSIT TIMES
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:
Next Day Air - Delivered within 1 Business Day
2nd Day Air - Delivered within 2 Business Days
3-Day Service - Delivered within 3 Business Days
Ground - Delivered within 3-5 Business Days
Less Than Truckload – Delivered within 3-10 Business Days
OUT-OF-STOCK ORDERS
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Sentry Tire & Rubber, LLC. reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.
BILLING / SHIPPING ADDRESSES
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Sentry Tire & Rubber, LLC. is not liable for damage claims that are denied due to customer negligence.
RETURN POLICY
STANDARD RETURN POLICY - 30 DAYS
Unless another return policy is indicated, products sold by Sentry Tire & Rubber, LLC. are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund if its brand new and resalable condition at the discretion of Sentry Tire & Rubber, LLC. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. There is a 25% restocking fee on items that are returned that are not defective/damaged. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.
*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.
NON RETURNABLE - CLEARANCE ITEMS, SPECIAL ORDERS, OPEN BOX / OVERSTOCK
Sentry Tire & Rubber, LLC. often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Sentry Tire & Rubber, LLC. and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.
Sentry Tire & Rubber, LLC. also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.
REFUSED / UNDELIVERABLE ORDERS
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Sentry Tire & Rubber, LLC. reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
PRODUCT REFUNDS
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund minus applicable restocking fee of 20%. Sentry Tire & Rubber, LLC. does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. If you have any questions regarding the refund process, please contact one of our customer service representatives.
PRODUCT WARRANTIES
Sentry Tire & Rubber, LLC. does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from Sentry Tire & Rubber, LLC. and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
CONDITIONS OF USE
By visiting or purchasing from Sentry Tire & Rubber, LLC. you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at anytime. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.